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Privacy & Donation Information

We value your trust. Learn how we protect your information and process your donations securely.

Privacy Policy

IESCO ("we", "our", or "us") is committed to protecting the privacy of our donors and supporters. This policy explains how we collect, use, and safeguard your personal information when you make a donation or interact with us.

Information We Collect

To process donations and provide updates on our projects, we may collect:

  • Personal Information: Name, email address, phone number, and mailing address.
  • Donation Details: Payment information, donation amount, frequency, and donation history.
  • Usage Data: IP address, browser type, pages visited, and interactions with our website or campaigns.

How We Use Your Information

  • Processing donations securely through our payment providers
  • Providing receipts, acknowledgments, and updates on projects you support
  • Sending newsletters, updates, and fundraising campaigns if you opt-in
  • Improving website experience and ensuring security

Sharing of Information

We do not sell personal information. We may share data with trusted service providers, including our payment processor, OnPay Solution, for donation processing, or for legal compliance when required.

Cookies

We use cookies to enhance your website experience, analyze user activity, and provide personalized content. You can disable cookies in your browser if desired.

Security

We use industry-standard security measures to protect your personal information and payment details. All donations are processed via a secure third-party gateway to ensure safe transactions.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last Modified" date.

Contact Us

For questions regarding privacy or donations, contact us at info@iesco.my.

Donation Terms and Conditions

Authorization

The financial institution you identify on the donation form is authorized to debit or charge your donation to the account indicated. This authority remains in effect until you provide IESCO with at least 10 days’ notice of termination. Advance notice ensures proper execution of your instructions. If an incorrect amount is ever entered, you authorize your financial institution to make adjustments.

Agreement

By donating to IESCO, you agree to our terms and conditions, including our refund and receipting policy. Please review these terms carefully before donating.

Secure Payment

All donations are securely processed via our trusted third-party payment provider, OnPay Solution.

Refund Policy

Donations are normally non-refundable. If you made an error or wish to cancel your contribution, contact us. Refunds are returned using the original method of payment, including credit card refunds to the same card used.

Cancellation Policy

Recurring donations help sustain our projects. If you must cancel, please notify us immediately with a reasonable explanation.